Frequently Asked Questions

Yes, a patch test is required at least 48 hours before certain treatments including lash extensions, lash lifts, tinting, and some facial treatments. This is for your safety and ensures you do not have an adverse reaction to the products used. Please contact us to arrange your patch test before booking these treatments.

You can book an appointment through our website by visiting the Book Now page, by calling us on 01623 794448, or by sending a WhatsApp message to +44 1623 794448. We recommend booking in advance, especially for weekends and popular treatments.

We kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may incur a charge. We understand that sometimes emergencies happen — please just let us know as soon as possible so we can offer the slot to another client.

Yes, we offer free parking for all our clients. There is ample parking available directly outside the salon, making your visit as convenient as possible.

Yes, our salon is kid friendly. However, for treatments that require concentration or for your own relaxation, we recommend arranging childcare where possible. Children must be supervised at all times during your visit.

We accept Visa, Mastercard, debit cards, and cash. Payment is taken at the end of your appointment. For packages and gift vouchers, please ask at reception.

For best results, arrive with clean skin free from heavy makeup. Avoid using retinol products or chemical exfoliants 48 hours before your facial. If you have any skin conditions or are taking medication, please let your therapist know beforehand so they can tailor your treatment accordingly.

Lash extensions typically last between two to four weeks, depending on your natural lash cycle and aftercare. We recommend infill appointments every two to three weeks to keep your lashes looking their best. Your lash technician will provide full aftercare instructions.

Yes, we offer gift vouchers for specific treatments or monetary amounts. They make the perfect gift for birthdays, special occasions, or just because. Please contact us or visit the salon to purchase a gift voucher.

Yes, our salon has disabled access. We are committed to ensuring all our clients can enjoy our services comfortably. If you have any specific accessibility requirements, please let us know when booking and we will make the necessary arrangements.

Our opening hours are:

Monday: 9:00 AM – 6:00 PM
Tuesday: Closed
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

We use premium professional-grade brands including Dermalogica for skincare, Eve Taylor for aromatherapy and holistic treatments, Vita Liberata for tanning, and Delilah for luxury makeup. All our products are carefully selected for quality, safety, and results. Visit our Brands page to learn more.