Privacy Policy
1. Who We Are
GLAMMED by Isabella ("we", "us", "our") operates an advanced aesthetics and beauty clinic based in Esher, Surrey, United Kingdom. This policy explains how we collect, use and protect your personal data when you use our website or enquire about our treatments.
2. Information We Collect
When you submit a consultation enquiry or contact form, we collect the information you provide directly, which may include:
- Your full name, phone number and email address
- Your treatment of interest, preferred appointment date and time
- Any additional information you choose to share in your message
- Technical information such as your IP address, for security and fraud-prevention purposes
3. How We Use Your Information
We use the information you provide to:
- Respond to your consultation request and arrange appointments
- Communicate with you about your treatment and aftercare
- Maintain accurate clinical and business records
- Improve our services and website
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the basis of your consent (when you submit an enquiry form) and our legitimate interest in responding to enquiries and providing our services, in accordance with UK GDPR and the Data Protection Act 2018.
5. Data Storage & Security
Enquiry data submitted through our website is stored securely and is only accessible to authorised staff. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
6. Data Retention
We retain enquiry and client data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law or professional clinical record-keeping obligations.
7. Your Rights
Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use essential cookies required for core functionality, such as session security. We do not currently use third-party tracking or advertising cookies.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at hello@glammedbyisabella.co.uk or +44 1372 000000.