Legal
Privacy Policy
1. Who We Are
Nails by Jay ("we", "us", "our") is a nail artistry business based in United Kingdom. This policy explains how we collect, use and protect your personal information when you use this website or book an appointment with us.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address and phone number when you make a booking or contact us
- Appointment details, including service selected, date, time and any notes you provide
- Messages you send us through our contact form
We do not knowingly collect payment card details through this website. Payment is handled in person at your appointment.
3. How We Use Your Information
We use the information we collect to:
- Confirm, manage and remind you of appointments
- Respond to enquiries sent through our contact form
- Improve our services and the experience of using this website
- Meet our legal and accounting obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases: performance of a contract (processing your booking), legitimate interests (responding to enquiries, improving our service), and consent where you have explicitly given it (e.g. marketing communications, if applicable).
5. How Long We Keep Your Data
We retain booking and contact information only for as long as necessary to provide our services, meet legal obligations, and resolve any disputes. Historic appointment records may be retained for accounting purposes as required by law.
6. Sharing Your Information
We do not sell or rent your personal information. We may share limited information with trusted third parties strictly where necessary to operate this website (for example, our web hosting provider), all of whom are required to protect your data appropriately.
7. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to our legal obligations
- Object to or restrict certain processing
To exercise any of these rights, please contact us at hello@nailsbyjay.co.uk.
8. Cookies
This website uses only essential session cookies required for core functionality, such as keeping your booking session and security tokens working correctly. We do not use third-party advertising or tracking cookies.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@nailsbyjay.co.uk.