1. Who We Are
Timeless Aesthetics SW ("we", "us", "our") is a medical aesthetics clinic based at Redwood House, Almondsbury Business Park, Bristol BS32 4QW. We are committed to protecting your personal and medical information in line with UK GDPR and the Data Protection Act 2018.
2. Information We Collect
- Contact details (name, email address, phone number, postal address)
- Booking and appointment information
- Medical history and health information you provide during consultation or booking
- Communications you send to us (contact form, email, phone)
3. How We Use Your Information
- To schedule, manage and provide your treatment
- To communicate with you about appointments, aftercare and clinic updates
- To maintain accurate clinical records as required by professional nursing standards
- To send marketing communications, only where you have opted in
4. Medical Information
As a medical aesthetics provider, we are required to keep accurate clinical records, including relevant medical history disclosed at consultation or booking. This information is treated as special category data and is stored securely, accessible only to authorised clinical staff.
5. Data Storage & Security
Your data is stored on secure servers with access restricted to authorised staff. We use industry-standard measures including encrypted password storage, secure sessions and input validation to protect your information.
6. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. Information may be shared where required by law, or with your explicit consent (for example, referral to another healthcare provider).
7. Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent to marketing communications at any time. To exercise these rights, contact us at hello@timelessaestheticssw.co.uk.
8. Data Retention
Clinical records are retained in line with professional nursing and medical record-keeping guidance. Marketing data is retained only for as long as you remain opted in.
9. Cookies
This website uses only essential session cookies required for security (such as CSRF protection) and does not use third-party tracking cookies.
10. Contact Us
If you have any questions about this policy or how your data is handled, please contact us at hello@timelessaestheticssw.co.uk or 01179 000 000.