Good to Know
Frequently Asked Questions
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Simply fill in the enquiry form on our contact page or message us on Instagram, and we'll confirm a time that suits you within 24 hours.
Yes — a small deposit secures your booking for most treatments. This is deducted from your final treatment cost and confirmed when we arrange your appointment.
Please let us know as soon as possible. We'll always do our best to accommodate you, though your treatment time may need to be adjusted to protect the next client's appointment.
We kindly ask for at least 48 hours' notice if you need to cancel or reschedule, so we're able to offer the appointment to another client.
Avoid water, steam and oil-based products for the first 24–48 hours, and brush your lashes daily with a clean spoolie to keep them looking their best.
Yes, for any new client having lash or brow tinting or lamination for the first time, a patch test is required at least 48 hours before your appointment for your safety.
It's best avoided — mascara can affect retention and is difficult to remove without disturbing the extensions. Ask us for alternatives if you'd like extra definition.
Classic is one extension per natural lash for a soft, natural finish. Volume uses multiple ultra-fine extensions fanned onto each lash for a fuller, more dramatic look.
Extensions themselves are semi-permanent, but as your natural lashes shed and regrow, infills every 2–3 weeks keep a full set looking its best.
When applied correctly with proper isolation technique, extensions are safe for your natural lashes. This is exactly why careful application matters.
Typically 6–8 weeks, depending on your natural hair growth cycle and aftercare routine.
Yes — this is exactly what our Luxury Brow Package includes, giving a fully finished result in one appointment.
Absolutely — our courses are designed to take you from complete beginner to confidently working on clients, with plenty of hands-on practice throughout.
Full training days typically run for several hours to allow enough time for both theory and hands-on practice — exact timings are confirmed at booking.
Yes — ongoing support is included with every course, so you're never left figuring things out alone once you start taking clients.
Yes — gift vouchers are available for any treatment or training course. Get in touch and we'll arrange one for you.
Every treatment is tailored, so pricing is confirmed during your consultation to make sure you get an accurate quote for exactly what you're after.
Yes, every course is accredited, meaning you'll be able to use your certificate to apply for insurance and start practising professionally.
Yes — the certification you receive is designed to meet the requirements most UK insurers ask for when covering lash or brow treatments.
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