Privacy Policy

SL Studio ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use this website or book a treatment or training course with us, how we use it, and the rights you have over it. This policy is written to be consistent with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SL Studio is a lash and brow studio and training academy based in Esher, Surrey. For any privacy-related questions, you can contact us at hello@slstudio.co.uk.

2. What Information We Collect

We collect information you provide directly to us, including:

• Your name, email address and phone number, when submitted through our contact or booking enquiry form.
• Details of the treatment or training course you're enquiring about, and any preferred dates or times.
• Any message content you choose to include in an enquiry.
• Your IP address, recorded automatically for security and spam-prevention purposes when a form is submitted.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and arrange appointments or training bookings.
• Send you confirmation and follow-up emails relating to your enquiry.
• Maintain records of appointments and communications for business and legal purposes.
• Protect the website against spam and abusive form submissions.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of your consent (when you voluntarily submit a form) and our legitimate interest in responding to enquiries and running our business efficiently.

5. Data Sharing

Your information may be shared with trusted third-party service providers who help us operate the website and business, such as our web hosting provider and email delivery service. These providers only process your data on our instructions and are not permitted to use it for their own purposes.

6. Data Retention

We retain enquiry and appointment records for as long as necessary to fulfil the purposes described in this policy, and to meet any legal, accounting or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, where applicable.
• Object to or restrict how we process your data.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at hello@slstudio.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

8. Cookies

This website uses a minimal number of cookies required for it to function correctly — for example, to remember a security token while you fill in a form. We do not currently use analytics or advertising cookies. If this changes in future, this policy will be updated and, where required, your consent will be requested via a cookie banner.

9. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.

10. Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or how your data is handled, please get in touch via our contact page or by emailing hello@slstudio.co.uk.