Terms & Conditions

These terms govern your use of the SL Studio website, and your booking of treatments or training courses with us. By submitting an enquiry, booking an appointment, or enrolling on a course, you agree to the terms set out below.

1. About Us

SL Studio is a lash and brow studio and training academy based in Esher, Surrey. You can contact us at hello@slstudio.co.uk or 01372 000 000.

2. Appointment Bookings

• A deposit may be required to secure your appointment. This deposit is deducted from the final cost of your treatment.
• We kindly ask for at least 48 hours' notice for any cancellation or rescheduling. Cancellations made with less notice, or missed appointments, may result in the loss of your deposit.
• Please arrive on time for your appointment. Significant lateness may mean your treatment time is shortened, or that your appointment needs to be rescheduled, at our discretion.
• A patch test is required at least 48 hours in advance for any client having lash or brow tinting or lamination for the first time. We reserve the right to decline a treatment if a required patch test has not been carried out.

3. Training Courses

• Training places are confirmed on receipt of the agreed payment or deposit, as discussed at the time of booking.
• Certification is awarded on satisfactory completion of the course. While we provide thorough, hands-on training, we cannot guarantee any specific business outcome, client volume, or income following certification.
• Course materials and any starter kit guidance provided are for the personal use of the student and may not be redistributed or resold.
• Rescheduling of a confirmed training date may be possible with reasonable notice — please get in touch as early as possible if you need to change your date.

4. Gift Vouchers

Gift vouchers are valid for the period stated at the time of purchase and can be redeemed against treatments or, where agreed, training courses. Vouchers are non-refundable and cannot be exchanged for cash.

5. Website Use

This website is provided for general information about SL Studio's treatments and training courses. While we make every effort to keep content accurate and up to date, we do not guarantee that all information is error-free or current at all times, including pricing, which is confirmed individually at consultation.

6. Intellectual Property

All content on this website — including text, images, graphics and branding — is the property of SL Studio unless otherwise stated, and may not be reproduced without prior written permission.

7. Limitation of Liability

We carry out every treatment with care and in line with recognised industry practice. However, individual results can vary, and we cannot guarantee a specific outcome for any treatment. Clients are asked to disclose any relevant allergies, sensitivities or medical conditions before treatment to help us work safely with you.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these terms from time to time. Continued use of our services after any changes constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these terms, please get in touch via our contact page.